Wipro Singapore/META

Senior QA Analyst at META/Facebook // 

2021 Apr – Current // Singapore

• Partner with Meta sales program managers, onboarding teams and customer success program managers to align external vendor performance with program objectives, sales quality, market expansion and revenue operations.

• Act as a regional coordination point for Japanese-, Mandarin- and English-speaking stakeholders, translating business expectations into practical workflows, quality standards and measurable actions.

• Monitor and present SLA performance, sales coverage, revenue results, solution turnover and quality trends through weekly business reviews and monthly quality forums.

• Lead data analysis and market-intelligence reporting, converting performance trends into recommendations supporting program decisions, workflow improvements and scalable delivery.

• Coordinate regional and global calibration sessions across APAC, EMEA, Latin America and North America to strengthen process consistency, vendor quality and operational alignment.

• Support the adoption of AI-enabled tools and Gemini-related workflow applications to improve analysis, knowledge sharing and productivity.

• Received the Wipro/Meta Leadership Award and Super Star Award in 2022 

I-O&TY Pte Ltd Singapore

General Manager /Project Manager 

// 2008 – 2021 April // Singapore 

• Progressed through executive, assistant manager, project manager and general manager positions over 13 years.

• Held responsibility for regional operations, technology-enabled business improvement, vendor delivery, quality assurance, customer support and commercial performance.

• Served as a bridge between Japanese headquarters and teams in Singapore and Thailand, coordinating manufacturing partners, quality-assurance functions, hardware engineering teams, customer requirements and business priorities.

• Directed multidisciplinary teams across electronics manufacturing services, quality control, hardware, web development, e-commerce, customer support and administration.

• Managed regional technology and hardware programs covering memory products, scanners, electronic components and related solutions, with delivery cycles ranging from approximately one to 12 months.

• Led vendor and manufacturer governance, including quality audits, production planning, risk controls, cost management, compliance documentation, inventory management and issue escalation.

• Supported the transition from offline operating processes to cloud-based collaboration and Google-supported services, improving information access, coordination and business continuity.• Delivered digital market- enablement initiatives, including vendor education, sales-team training, e-commerce development and digital- advertising rollout for the Japanese market.

• Produced structured weekly, monthly, quarterly and annual reporting for senior stakeholders covering program progress, quality, risks, costs and operational performance.

Pan Pacific Hotels and Resort Singapore

Front Office Supervisor 

// 2006-2008 // Singapore // 

• Progressed from trainee to front office supervisor within a 700+ room luxury hotel, coordinating front office,

concierge, transport, guest services and cross-department operations.

• Led Japanese-speaking guest support and acted as a key escalation point for VIP/CIP relations, complex

complaints and service recovery, strengthening executive presence and customer communication.